'Introduction'

Thank you for using B & A Software Solutions to place your order. This Refund Policy outlines the terms under which refunds may be issued for orders placed through our platform. Please be aware that while our platform facilitates the ordering and payment process, the responsibility for the fulfillment, quality, and accuracy of your order lies solely with the restaurant from which you ordered.

We encourage you to review the restaurant’s refund policy before placing an order, as each restaurant may have different terms and conditions regarding cancellations, refunds, and replacements.

'Restaurant Responsibility'

B & A Software Solutions acts only as an intermediary to facilitate your order and payment. Once your order is placed, it is sent directly to the restaurant, which is responsible for preparing and delivering your meal as specified in your order.

Any issues regarding the quality, accuracy, or completeness of your order should be directed to the restaurant. This includes requests for refunds or replacements. The restaurant is solely responsible for determining whether a refund or compensation is warranted based on their own policies and procedures.

'Refund Requests'

If you encounter any issues with your order, such as receiving incorrect items, unsatisfactory quality, or incomplete orders, please contact the restaurant directly. The restaurant’s contact information can typically be found on your order confirmation or the restaurant's profile on our platform.

B & A Software Solutions is not involved in the decision-making process regarding refunds. We do not have the authority to issue refunds, as that responsibility lies entirely with the restaurant. Please ensure that any refund requests are made directly to the restaurant as soon as possible.

'Payment Issues'

Payments made through our platform are securely processed via Stripe. If you experience any issues related to the payment process, such as being charged the wrong amount or experiencing duplicate charges, please contact us at info@bnasoftwaresolutions.com for assistance. We will work with Stripe to resolve any payment discrepancies as quickly as possible.

Please note that payment issues unrelated to the order itself fall within our scope, and we will assist with resolving such matters. However, any disputes regarding the order itself must be directed to the restaurant.

'No Responsibility for Restaurant Decisions'

B & A Software Solutions is not responsible for any decisions made by the restaurant regarding refunds, cancellations, or order modifications. The restaurant is the sole decision-maker in such matters, and their decision is final.

We recommend that you review the restaurant’s refund and cancellation policy before placing your order to avoid any misunderstandings. If you have concerns regarding a restaurant’s decision, we encourage you to reach out to them directly to seek resolution.

'Changes to the Refund Policy'

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our platform, and you are encouraged to review this policy periodically to stay informed about any updates.

'Contact Information'

If you have any questions about this Refund Policy or need assistance with a payment-related issue, please contact us at info@bnasoftwaresolutions.com.