'Introduction'

At B & A Software Solutions, we take your payment security seriously. This Payment and Security Policy outlines the methods we use to process payments securely and the measures we take to protect your sensitive information. Our platform uses Stripe, a trusted and industry-leading payment processor, to handle all transactions. This ensures that your payment information is processed safely and securely.

By using our platform to place orders and make payments, you agree to this policy and acknowledge that payments are processed through Stripe in compliance with their terms and security protocols.

'Payment Processing'

All payments made through our platform are processed using Stripe’s secure payment gateway. Stripe is PCI DSS (Payment Card Industry Data Security Standard) compliant, which means that they adhere to the highest security standards for processing payment information. When you make a payment through our platform, your payment details are encrypted and securely transmitted to Stripe for processing.

We do not store or have access to your full payment details, such as credit card numbers, on our servers. Stripe handles all payment-related information, ensuring that your sensitive data is protected from unauthorized access or breaches.

'Security Measures'

We are committed to protecting your personal and payment information. While we rely on Stripe for payment processing, we also take several measures to ensure that your information is protected when using our platform:

• All sensitive data transmitted between your browser and our platform is encrypted using Secure Socket Layer (SSL) technology.
• We monitor our platform regularly for potential vulnerabilities and employ up-to-date security practices to safeguard your information.
• Access to your account is protected by your username and password, and we recommend using a strong, unique password to further secure your account.

Although we take all reasonable steps to secure your information, it is essential that you also take precautions, such as logging out of your account after use and not sharing your password with others.

'Payment Discrepancies'

If you encounter any discrepancies with a payment, such as being charged the wrong amount or experiencing unauthorized transactions, please contact us immediately at info@bnasoftwaresolutions.com. We will work with Stripe to investigate the issue and resolve any discrepancies as quickly as possible.

Please retain any payment confirmation or transaction records, as these may be required for resolving disputes or verifying transactions.

'Refunds'

As outlined in our Refund Policy, all refunds for orders are handled directly by the restaurant from which you placed your order. B & A Software Solutions does not process refunds. If you are seeking a refund, please contact the restaurant directly to resolve the matter. Once the restaurant authorizes a refund, Stripe will process the refund according to their policies and timelines.

Please note that Stripe’s processing of refunds may take several business days, depending on your bank or payment method.

'No Storage of Payment Information'

We do not store any payment-related information, such as credit card numbers or banking details, on our servers. All payment data is securely handled and processed by Stripe. This ensures that your sensitive information is not vulnerable to unauthorized access or misuse through our platform.

For more details on how Stripe handles your payment information, we recommend reviewing their Privacy Policy and Security Documentation.

'Changes to the Payment and Security Policy'

We may update this Payment and Security Policy from time to time to reflect changes in our payment processing methods or security practices. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

'Contact Information'

If you have any questions or concerns about this Payment and Security Policy, or if you need assistance with a payment issue, please contact us at info@bnasoftwaresolutions.com. We are here to help ensure your payments are secure and your information is protected.